Right-click the tokens.dat file and select Rename.%SystemDrive%\windows\System32\spp\store\2.0 Type the following command, and then press Enter:.From Start, type cmd.exe in the search box, right-click Command Prompt in the list, and then select Run as administrator. Open a Command Prompt window as an administrator.Download and run the SaRA package for sign in issues.įor manual troubleshooting for step 7, or for more information, see Fix authentication issues in Office applications when you try to connect to an Office 365 service.Put the following location in the File Explorer address bar:.Right-click in the selected files and choose Delete.
Open File Explorer, and put the following location in the address bar:.If the process isn’t blocked, but you still can’t activate Microsoft 365, delete your BrokerPlugin data and then reinstall it using the following steps: If you connect through a Virtual Private Network (VPN), you might need to temporarily disable your VPN also. If so, you will also need to temporarily disable your proxy or firewall connection. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. Temporarily disable your antivirus software. Some antivirus, proxy, or firewall software might block the following plug-in process: If the account you use to sign in to is listed there, but it isn’t the account you use to sign in to Windows, select it, and then select Disconnect.From Start, select Settings (the gear icon) > Accounts > Access work or school.If there are any credentials for MicrosoftOffice16, select the arrow next to them and then select Remove.From Start, type credential manager, and then select Credential Manager from the search results.Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Restart the device and try to activate Microsoft 365 again.
Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. When you try to activate Microsoft 365 apps, you might encounter the following error code:
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