The man couldn't believe the serial number had anything to do with his questions, and was also frustrated that Mac's computer support services couldn't find his serial number from a previous call. He called, but his Mac laptop was at home, so he didn't have the serial number, and the representative wouldn't help him without his Mac computer's serial number. A Mac computer user didn't have the time to jot down the problems he was experiencing and gather his equipment for an appointment with Mac's Genius bar, so he decided to call Mac's computer support to have his questions answered.
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